Short version: if it does not work, we fix it or refund it. If you downloaded it and changed your mind, we usually cannot — that is the nature of digital goods, and we would rather say so up front than bury it.
1. Digital products
Scripts, tools, and downloads are digital. Once a file has been downloaded it cannot be returned — you still have it. So:
You get a full refund if
- You have not downloaded it yet and ask within 14 days.
- It does not work as described and we cannot fix it in reasonable time.
- You were charged twice, or charged for something you did not buy.
- We never delivered it.
We usually cannot refund if
- You downloaded it and simply changed your mind.
- It works, but not the way you assumed. Ask before you buy — we would rather answer ten questions than take money for the wrong thing.
- You cannot get it working and will not let us help.
- It conflicts with another resource on your server that we did not build.
- You broke the licence — shared a key, redistributed it, or stripped the licence check.
2. Faulty products
If something we sold you is broken, tell us. Our order of preference:
- We fix it. Usually fastest, and you keep the thing you wanted.
- We replace it with something equivalent.
- We refund it if neither of the above works.
We do not consider "it does not do a thing it never claimed to do" a fault, but we will still talk to you about it.
3. Custom work and contracts
Custom builds are agreed in writing before we start, and the refund terms are agreed there. As a rule:
- Deposits cover work already done and are non-refundable once that work has started.
- If we cannot deliver what we agreed, you get back what you paid for the part we did not deliver.
- Scope changes get priced separately rather than quietly absorbed or quietly billed.
4. Membership tiers
Tiers are billed by Patreon, not by us, and follow Patreon's refund rules. Cancel with Patreon and you keep your tier until the period you paid for ends.
Anything you bought outright stays yours whether you keep a tier or not.
5. How to ask
Message us with:
- Your order reference (it starts
DK-) - What went wrong
That is it. No form, no hoops. We answer within a few days, usually the same one.
If we agree a refund, it goes back the way it came, within 14 days of agreeing it.
6. If we disagree
Talk to us first — most of this is a misunderstanding that a conversation fixes. If we still cannot agree, you keep every right you have under Canadian consumer law, and nothing on this page takes those away.